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Fidelity Contact Center
Product DescriptionDiscover Fidelity, the market leader in Contact Center and Automatic Call Distribution solutions, which will enable you to improve your telephone attention and your quality of service, without increasing your staff while increasing your bottom line.
Intelligent Call Distribution
Intelligent Call DistributionFidelity is a Multi - Channel Contact Center solution that handles with a single interface: voice, chat, email, and Social Networks communications. In this video, we are going to see how Fidelity handles incoming calls.
Fidelity TelemarketingFidelity Telemarketing allows you to generate automatic call campaigns, to follow them up and to analyze the results. With Fidelity you will double or triple the number of calls, with a higher success rate.
Recall Call Recording
Recall Call Recording
Recall Call RecordingCall recording enables saving and sharing critical conversations, prevent or resolve disputes, detect threats and frauds, help training new agents, and improve quality of service. Once the recording has been made it is extremely important to locate it quickly and easily, that it is of high quality and protected against unauthorized access.
References ListJusan sells and supports its products through a network of partners and distributors, and closely cooperates with leading carriers and manufacturers for the certifications of interoperability between its applications and the most prestigious telephone systems in the market.
Contact Center Solutions
Contact Center SolutionsUnlimited solution development possibilities across all sectors: - Call Center - Call Recording - Call Accounting - Vocal Servers and IVR - CTI solutions
Fidelity Description du produit
Fidelity Description du produitDécouvrez Fidelity, le centre de contact leader sur le marché, qui vous permettra d’améliorer votre accueil téléphonique et votre qualité de service sans augmenter vos charges et en faisant progresser votre bénéfice.
Fidelity Centre d'appels
Fidelity Centre d'appelsFidelity est une solution omnicanal de centre de contacts qui traite grâce à une seule interface, les communications voix, chat, email et réseaux sociaux. Fidelity améliore la qualité de service, augmente la satisfaction client et offre une vision à 360° de votre centre de contacts.
Fidelity Processo de uma chamada
Fidelity Processo de uma chamadaA solução Fidelity melhora a qualidade do serviço, aumenta a satisfação dos clientes e oferece uma visão de 360º do seu Contact Center. Fidelity é uma solução multicanal para Contact Centers que gere uma única interface: comunicações por voz, chat, e-mail e redes sociais.