More than 20.000 lines installed in 30 countries.
Why recording phone calls?
Prevent and resolve disputesCompliance with
legal regulationsFraud and threat
Attention Quality Keep
critical conversations and transactions
Why choosing Recall?
Reliable recording using customer IT infrastructure
Quick search and retrieval of recordings
Guaranteed confidentiality and recording integrity
Massive, selective and on-demand recording
Possibility to tag recordings
Monitoring and real-time listening
Integration with CRM
Intuitive search of recordings
This intuitive Search & Management Software included in all Recall versions, enables listening to the recordings, tag them, or assign them to different categories to make later searches easier.
Access levels are restricted through a login and password, and according to the user profiles, critical operations may be enabled or disabled, for example: listening to recordings of other extensions, erase recordings or sending recordings by email. Managers may conduct full trace audits to determine who has accessed any recordings in the system for playback, export or other critical functions.
The software is available as a multi-user Windows application, or in web version accessible from any device connected to internet.
Immediate event alert system
All the models in the Recall range may incorporate an optional application which detect events affecting the proper system operation.
The application informs the system administrator in real-time, via email, or through an event viewer on the screen. The alarms report inactivity in the lines or extensions, device disconnections, hard disk saturation or data base errors.
Opening hours are taken into account in order not to report inactivity alarms when the company is closed.