Servidores vocales / IVR

Fonomail ProAttendant

Interactive Voice Response solutions
Unified Messaging
Fonomail – The security of a full proof telephone attention
Ready to Use Interactive Voice Response Applications with unlimited customization possibilities

Why choosing Fonomail?

Wide library of ready to use vertical IVR solutions

Integration with customer data bases and existing software packages

Unlimited Possibilities of developing all types of vocal applications

Optional integration of Automatic Speech Recognition (ASR) for menu selection

Optional integration of Text To Speech (TTS) for dynamic message playback

Connection to the PBX via IP or analog ports providing a solution for all environments

Automatic Speech Recognition (ASR)
and Text-To-Speech (TTS)


Speech Recognition
Provides callers with quick access to the information they require by simple voice commands, or to easily contact the desired agent or department. Based on third party ASR Technology from leading market players, the ASR option also provides voice dialing.

Text-To-Speech
Provides Access to personal information without the need to talk to an agent, for example bank account balances, or shipment and order status. Based on state of the art TTS technology from top market vendors, the Text-To-Speech option of Fonomail offers multi-lingual support.

Multi-Level IVR
and Automatic Attendant


Provides 24/7 multi-lingual attention as well as information services based on a multi-mode programmable calendar..

Supports menus with several levels and options, and allows different applications to operate simultaneously.

Integration with Customer CRM
and Data Bases


Allows precise identification of the caller or the customer, powerful call-routing, and provides personal information in real time via TTS or prerecorded messages.

Supports Open Database Connectivity (ODBC) and the most popular databases such as SQL, Oracle, IBM DB2 or Sybase, as well as Excel Connectivity .

A unique platform,

Unlimited solution development possibilities across all sectors

home-callcenter

Emergency
Critical services



Industry
Legal services

home-servidores

Public
Administration

home-tarificacion

Technical Services
(Hotline)

home-tarificacion

Consumer
HelpDesk