CallXpress Hotel











CallXpress GO Hotel
Call logging and Analysis for hotels


CallXpress GO Hotel is a phone billing and profit optimization solution designed for hotels, clinics, old age homes, and all organizations that need to bill-back phone calls to their customers and patients.

CallXpress GO Hotel provides specific Check-in and Check-out functions, as well as updated information on the current expense of each guest. It also offers an optional interface to the PMS.

The software sets the profit percentage to be applied to calls made by extensions defined as guest rooms, for their later billing to the hotel customer.







El software Call Center ideal para los modelos de negocio en constante desarrollo.
Solución llave en mano combinada con la opción de ampliación de módulos y desarrollos a medida.


In addition to the standard modules, a catalog of optional features and functions is available
to perfectly adapt to the specific needs and requirements of each customer.






Hotel version features


Check in

When a new customer enters in the room, this option sets its telephone expense to 0.

Current expenses

This screen shows the rooms with pending telephones charges.

Check out

This option bills the telephone expenses of the room since the last check-in. The bill shows: the date, time, telephone number, destination, duration and amount.



View check outs

This option provides a list with the last bills of that room.

Standard Features


Real time graphics

CallXpress GO offers a dashboard-type display which shows in real time analytical information about the last calls of the day:
number of calls per hour, cost per hour, most expensive calls, etc.

Alarms

Detection of suspicious events, such as calls above a certain cost or duration, calls to a forbidden destination... Every time such an event is detected, CallXpress GO sends an email to the system administrator, or any programmed address.

Reports and statistics

CallXpress GO generates a broad range of reports enabling a full analysis of the telephone traffic of the Company. All the reports may be obtained on the spot, or may be scheduled, and sent by email to a programmed address.

Management of flat rates

Once the traffic on the trunks reaches the authorized number of minutes for the specified time period, CallXpress GO sends an alert by email, so that the supervisor may take the appropriate action.

Missed calls

It displays all the incoming calls unattended, and shows:
Date and time, extension number, as well as the origin number and origin name if available.
Search filters may also be applied.

Analysis of stored data

CallXpress GO incorporates a kind of “programmable dashboard” of historical data divided in four windows where the following information is displayed: telephone expense, total number of calls, most expensive calls and calls by category.

Optional Features


Call back unanswered calls

Each extension owner is notified when he/she has received a call in his/her extension and the call has not been answered. The notification may be performed in 2 different ways: selecting the “Missed Calls” icon in CallXpress GO software or by email sent to the email address associated with the specific extension.

Credit limit for extensions

it allows setting up call limits per extension (duration or cost during a given time period). When those limits are exceeded, no new calls may be made from the extensions concerned.
It is possible to refill the credit of an extension, and to view the current status of all the extensions (locked or unlocked).



Discover CallXpress GO Cloud

Cloud traffic analysis


CallXpress Cloud allows the customer to analyze and manage his telephone traffic without any effort and without installing any software at its premises. It sends reports by email on a weekly or monthly basis and includes a variety of additional services.



MORE


Discover CallXpress GO Hotel

Traffic analysis for hotels


CallXpress Hotel handles surcharges for calls made from guest rooms, and offers Check-in and Check-out options. Integration with PMS software packages may be handled in Project mode and on a case by case basis.




MORE
Check-in & reset of the billing period
Billing reports
Alarms If cost are exceeded
Check-out & invoicing
Flexible programming of guest charges
Control of administrative extensions


Increase the sales of your business with our Contact Center Software
Contact us if you need assistance or you want to get a quote.

CONTACT US