Tarificación

y tarificación de llamadas
Análisis de tráfico telefónico
Cx GO
Fiabilidad, tranquilidad y seguridad
Avalado por empresas líderes
Cx GO
desde cualquier dispositivo
Acceso vía web
Cx GO
dónde, cuándo y cómo quieras
Reproduce las grabaciones
Cx GO
CallXpress GO – Total Control of your telephone traffic
The most innovating traffic analysis and call billing solution in the market



Worried about any of
these questions?



I am loosing calls ? I am attending calls properly ?


Is my telephone infrastructure properly dimensioned ?


Can I cut my telephone expenses ?


Is anybody making abusive or fraudulent use of my phone ?


Which contacts are on my Hit Parade list ?


Can I make my staff more efficient ?



CallXpress GO provides solutions


Hit Parade: To know which contacts are called or calling most frequently, and which extensions are talking the most.

Quality of Attention: To know response times, lost calls, and times of trunk saturation.

Call reports: To get details and totals of calls per extensions, departments, trunks, and account codes.

Analytical reports: To know the evolution of telephones expenses over a period of time, and identify peak and low traffic times.

Alarm System: To be immediately informed by email about suspicious or meaningful events, like calls to unauthorized destinations, calls above a certain duration or cost, and long periods of time without traffic.






CallXpress GO
Reports Module


CallXpress GO generates a broad range of reports enabling a full analysis of the telephone traffic of the Company, in order to increase efficiency and reduce costs.

Reports may be viewed on-screen, printed directly or saved in a variety of different formats including: tiff, pdf file, excel, enriched text, CSV and XPS: Excel, web file, CSV, XPS and enriched text.


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CallXpress GO
Real time graphics


The agent application is used for login and logout, viewing waiting calls, chat with the supervisor or with other agents, and record calls on-demand.

The agent pop-up screen may be associated with an interactive form in order to improve interaction with the customers through customized scripts.

As an alternative, Fidelity may be integrated with CRM applications to display the customer file on the agent screen.

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Discover CallXpress GO – The most innovating
call accounting software in the market

What else do I get with CallXpress GO?



home-callcenter

Alarms
management

Immediate detection of suspicious events or frauds.
home-grabadores

Management of
flat rates

With telephone operators on a trunk by trunk basis, or for a group of trunks.
home-servidores

Credit limit
for extensions

it allows setting up call limits per extension during a specific period of time.
home-tarificacion

Call Back of
unanswered calls

Call back by CallXpress GO program or by e-mail.
home-tv

Scheduled
Reports

At specific dates and times, and sent by email to a programmed address.
CallXpress

Control internal and external calls of companies of any sector and size through a wide range of reports and graphics. The software is installed on a physical or virtual server at the customer site, and is accessed through any web browser.


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CallXpress Cloud

CallXpress supplied in SaaS mode. The software and the data are on the cloud, and the customer pays a monthly fee in order to get automatically a number of weekly and monthly reports by email, and to access the software and the data at any time through a web browser.


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CallXpress Hotel

Provides Billing and Management features to hotels, hospitals and old age homes, including the possibility of sending data to the PMS.





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Increase the sales of your business with our Contact Center Software
Contact us if you need assistance or you want to get a quote.

CONTACT US