The most innovating traffic analysis and call billing solution in the market
Worried about any of
loosing calls ? I am attending calls properly ?
Is my telephone infrastructure properly dimensioned ?
Can I cut my telephone expenses ?
Is anybody making abusive or fraudulent use of my phone ?
Which contacts are on my Hit Parade list ?
Can I make my staff more efficient ?
CallXpress GO provides solutions
Hit Parade: To know which contacts are called or calling most frequently, and which extensions are talking the most.
Quality of Attention: To know response times, lost calls, and times of trunk saturation.
Call reports: To get details and totals of calls per extensions, departments, trunks, and account codes.
Analytical reports: To know the evolution of telephones expenses over a period of time, and identify peak and low traffic times.
Alarm System: To be immediately informed by email about suspicious or meaningful events, like calls to unauthorized destinations, calls above a certain duration or cost, and long periods of time without traffic.
CallXpress GOReports ModuleCallXpress GO generates a broad range of reports enabling a full analysis of the telephone traffic of the Company, in order to increase efficiency and reduce costs. Reports may be viewed on-screen, printed directly or saved in a variety of different formats including: tiff, pdf file, excel, enriched text, CSV and XPS: Excel, web file, CSV, XPS and enriched text.
CallXpress GOReal time graphicsThe agent application is used for login and logout, viewing waiting calls, chat with the supervisor or with other agents, and record calls on-demand. The agent pop-up screen may be associated with an interactive form in order to improve interaction with the customers through customized scripts. As an alternative, Fidelity may be integrated with CRM applications to display the customer file on the agent screen.
call accounting software in the market