Category: News

  • Fidelity All in One: Cloud Contact Center

    18 de October de 2022
    Fidelity All in One is the Omnichannel Contact Center Cloud solution you need to improve your customer service, increase agent…
  • Contact Center mobile App

    13 de June de 2022
    With the contact center mobile Moby app, your agents can answer your customers' calls and social media messages from their…
  • Telegram in the Contact Center

    27 de April de 2022
    Telegram is much more than an instant messaging application. With Telegram for companies, you can create a constant flow of…
  • Emails in the Contact Center

    27 de April de 2022
    Fidelity and Weteam omnichannel solutions now feature a new email management module so that you can attend to your customers…
  • WeTeam, your ideal Social Contact Center 

    25 de March de 2022
    With WeTeam Social Contact Center, you will receive all your messages in a single inbox, distribute them smartly to your…
  • Instagram in the Contact Center

    21 de February de 2022
    Jusan's Omnichannel Cloud Contact Center solution offers Instagram as a new communication channel with your customers.
  • KPIs in customer service

    10 de December de 2021
    KPIs or Key Performance Indicators are key performance indicators that measure the level of effectiveness of a company. They are…
  • Jusan & Salesforce CRM

    30 de November de 2021
    Jusan & Salesforce: A win-win integration to get the most out of your CRM. Jusan Contact Center solutions are integrated…
  • WeTeam: Social Inbox Platform

    29 de October de 2021
    Nexogy, our partner specializing in intuitive and innovative business communication, based in Miami, has designed this video about WeTeam under…
  • IVR for Social Networks

    8 de July de 2021
    With WeTeam's Social Media IVR, it is now possible to offer the customer a pre-conversation message with different options to…

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