Chatbots y Voicebots
Liven up your customers’ waiting time with welcome messages, extend your 24/7 opening hours, facilitate self-service, and increase first contact resolution.
Collect customer information and personalize customer care
Avoid unnecessary conversations by collecting relevant information about your customers and their needs to route communications and deliver tailored service intelligently.
Easily create your own navigation trees
Design and modify as many customer journeys as you need: no programming skills, user-friendly interface, drag-and-drop functionality, and unlimited options.
Access statistics and keep track of all your communications
Analyze the performance and duration of each interaction and the customer journey through the menus to improve the management of your communications and increase customer satisfaction.
Facilitate self-service and involve your agents only when it is essential
Avoid overloading your agents and offer self-service options, available 24 hours a day, allowing your customers to get the information they need without human intervention, such as checking accounts, paying bills, querying opening hours, frequently asked questions, etc.
Surprise your customers with a 100% Omnichannel automated response system
Allow your customers to contact you anytime, from anywhere, and from any platform.
Amazon AWS Polly
Connect with your customers through the most natural conversational language
Streamline and humanize conversations with technologies that understand how your customers speak and respond to them similarly. Leverage Text to Speech and Voice Recognition technologies, and connect our solutions to Artificial Intelligence engines.
Why does your business need an IVR or Chatbot?
Be faster and more proactive than your competitors
Take care of the small details of your IVR or Chatbot.
Create your own messages and change them at your convenience.
Strengthen the relationship with your customers and create bonds.
Offer relevant information of interest to everyone.
Music on hold
Make your customers’ waiting time less boring.
Find out what your customers think about your service.
Tell your customers what is their position in the queue and how long they will have to wait.
Allow your customers to make an appointment without speaking to an agent.
Automate calls from a contact list and play recorded messages.
Ready to optimize your customer communications?
Get started now with the features you need at the best price.