Omnichannel Voice Contact Center
Connect with customers from any channel and transform interactions into sales with a SMART Contact Center for calls and chats 100% in the cloud.
How does a 100% omnichannel Smart Contact Center work?
It identifies and intelligently distributes the communication to the most appropriate group and agent.
If all agents are busy, Fidelity puts the call or the chat on hold until an agent is available.
When the agent receives the interaction, all the contact details are displayed on the agent’s screen.
Fidelity provides data and statistics in real-time that show what is happening in the Contact Center and help analyze the quality of service.
Attend to your customers from anywhere
Make calls, receive chats, handle e-mails, and interact with your customers from home, the office, or anywhere in the world.
Log-in to your Contact Center wherever you are and in a matter of seconds. All you need is internet access. No downloads or complications. It’s as simple as that.
Personalise communication and know everything about your customers
Every customer is unique and special. Make them feel that way when they contact you!
Route the communication to the most appropriate agent, greet them by name, consult their customer file and interaction history, and adapt your speech during the conversation.
Manage your activity in real-time
Fidelity shows you everything you need to get a 360-degree view of your Contact Center and help optimize your customer service. Get a clear view of activity, agent availability, and overall business performance.
Carry your Contact Center in your pocket with the Moby mobile app
Answer calls and messages directly from your mobile and connect with your customers anytime and anywhere without being limited to a workspace.
App available for IOS and Android.
Talk to your customers from their favorite channels
Contact your customers wherever they are and transform interactions into business opportunities.
Create your customized Contact Center with everything you need!
One-click CRM integrations
Connect Fidelity with your favorite tools: Sage, Zoho, Salesforce, Dynamics, SAP, HubSpot…
Chatbots and Voicebots
Automate conversations and engage your agents only when necessary.
Automated callback and callback
Don’t miss a single call and contact your customers again.
Customer satisfaction surveys
Find out what your customers think about you.
Don’t lose customers. Keep them on hold until your agents are free.
Call and screen recording
Monitor your agents’ performance and service quality by listening to recordings and watching videos.
Easily start a video call with just 1 click from any device without downloading anything.
Increase your team’s productivity on outbound calls with our powerful auto-dialer. Available in preview, progressive, multi-progressive, and predictive. Make more calls, be much more effective, and close more sales.
Ready to boost your customer service?
Get started now with the features you need at the best price.