Omnichannel
Resolve inquiries across any channel: WhatsApp, Instagram, web chat, calls…
Omnichannel AI agents that provide 24/7 support, automate processes, reduce workload, and enhance the customer experience.
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Estás a un solo paso de probar AttendIA
Intelligent self-service in 3 steps
1. Welcome customers in a personalized way.
2. Understand their requests in real time.
3. Interact naturally and resolve instantly.
Escalate the query to a human when necessary.
Instant support for everyone
City councils, clinics, banks, universities…
Customer service
Immediate answers to FAQs, without waiting, about opening hours, products, and services.
Appointment management
Schedule based on availability, send automatic reminders, and carry out follow-ups.
Orders and reservations
Instantly, based on availability, with automatic confirmation and management of changes.
Key features
Benefits of a Generative AI Virtual Agent
- Automate first-level support across all channels.
- Reduce response times and speeds up resolutions.
- Scale your support without increasing operational costs.
- Improve the productivity of your customer service and support teams.
- Deliver 24/7 service without requiring back-office agents.
- Project a modern and innovative brand image.
Why Choose AttendIA?
Business Challenges
Limitations of traditional, non-automated models
- Limited to business hours
- Long queues and waiting times
- Agent overload
- Difficulty supporting multiple languages
- Low team productivity
- Staff shortages during peak demand
- Lost leads on holidays and weekends…
How AttendIA solves it
Intelligent scalability and resource optimization
- Available 24/7 without interruptions
- Instant and simultaneous responses
- Automate repetitive queries and FAQs
- Real-time multilingual support
- Free up time for higher-value tasks
- Scale instantly without limits
- Available 365 days a year
How it works?
Step 01
Create AI agents specialized in your business that work autonomously.
Define your agent’s role, personality, language, and actions to deliver personalized experiences across every channel.
Step 02
Upload documents, URLs, and company information to build a knowledge base.
Train your AI agent with real company data so it responds accurately and consistently, like a member of your team.
Step 03
Access key insights and maintain full control over every interaction.
Analyze AI agent success rates, transferred conversations, and unresolved queries so the AI learns and improves with every interaction.
Inspiring stories
If your customer service isn’t running as smoothly as you’d like.
AttendIA is exactly what you need!
Create 5-star experiences for your customers.
Create 5-star experiences for your customers.
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FAQs
What is the difference between a Chatbot and an AI Agent?
How much does it cost to implement an AI Agent in a company?
The cost of an AI Agent depends on several factors, such as the volume of interactions, the channels where it will be used (web, WhatsApp, phone, email), the level of customization, and the integrations required with other systems.
There is no single price, as it is not a standard product but a solution tailored to each company. Compared to traditional human-based models for this type of repetitive tasks, it typically becomes a significantly more efficient and cost-effective option in the medium and long term.
Can an AI Agent be integrated with my CRM or ERP?
Yes, the AttendIA AI Agent can be integrated with most CRMs and ERPs on the market. This allows it to work with real company data, such as customers, sales opportunities, support tickets, or interaction histories.
Thanks to these integrations, the agent doesn’t just answer questions; it can also retrieve information, update records, or execute actions within the company’s internal systems, improving overall process efficiency.
Do AI Agents comply with security and data protection regulations?
Yes, AI Agents are designed to comply with applicable security standards and data protection regulations, such as GDPR in Europe.
This means that information is handled securely, with access controls, data encryption, and appropriate privacy policies. In addition, companies can define what information the agent is allowed to use and what limits it must respect in its responses and actions.
AttendIA also holds ISO 9001, ISO 27001, and ENS High Level certifications.