WeTeam

Centralize all your chats in a single inbox

Inicio » Solutions » Contact Center Social Networks

Manage your conversations from a 100% cloud-based omnichannel communication platform and respond to your customers quickly and easily.

Start now

With WeTeam, say goodbye to juggling between platforms and never miss a single chat

Add your favorite channels to your cart and customize your inbox.

Your manager will contact you to guide you through the configuration.

Start using the platform instantly and streamline your customer service.

Feel always accompanied by our support team and contact us 24/7.

Unify all your communication channels in a single place

Do you receive so many digital interactions that you find it difficult to deal with them all? With WeTeam, answer messages from WhatsApp, Facebook, Twitter, Instagram, Telegram, web chat, SMS, and video calls simultaneously and from the same inbox.

Intelligently route your chats and reply faster

With WeTeam, you ensure that your customers always get their queries resolved. Thanks to automatic chat routing, your conversations are intelligently distributed to the most appropriate department or agent based on their skills or the message content.

Automate conversations and reduce waiting times

Make a great first impression on your customers with a chatbot! Personalise service, facilitate self-service, extend the opening hours, and increase first contact resolution with a virtual assistant.

Keep real-time control and monitor your team

Access dashboards and monitor your team’s performance, analyze the number of chats received, attended, and missed, see if your agents are free or in a conversation, and get a 360-degree view of all activity.

Speak the language of your customers

Create your ideal workspace and connect all the communication channels you need.

Email

Whatsapp

Facebook 

Instagram

Twitter

Webchat

Telegram

Video call

SMS

Why do you need a unified Social Media platform?

Customer service, sales, and support all in one!

We provide you with EVERYTHING you need to give your customers quick, concise, and effective answers.

One-click CRM integrations

Connect WeTeam to your favorite tools: Sage, Zoho, Salesforce, Dynamics, SAP, HubSpot, and even your own custom-made software.

Teamwork

Collaborate with your colleagues and transfer chats quickly and easily.

Predefined answers

Automate repetitive tasks to optimize your customer interactions and achieve greater productivity.

Send chats by email

At the end of the interaction, send a summary of the entire conversation by email to the customer with a single click.

Satisfaction surveys

Find out what your customers think of you and monitor whether you correctly resolve their queries.

Mobile App

Serve your customers without being limited to a workspace. Available for IOS and Android.

Conversation history

Access the customer’s omnichannel history anytime and view all their previous conversations.

Video calls

Easily start a video call with just 1 click from any device without downloading anything.

Are you ready to turn your social media profile visits into sales?

Choose your favorite channels and get started now – we’re with you!

Start now

Google reCaptcha: Invalid site key.

  • Basic information on data protection
    • Responsible: JUSAN S.A.
    • Purpose: To respond to queries raised by the user and send the requested information.
    • Legitimation: User consent
    • Addressees: Transfers are only made if there is a legal obligation.
    • Rights: Access, rectify and delete, as well as other rights, as indicated in the Privacy Policy

    You can consult the complete information in our Privacy Policy.