With WeTeam, say goodbye to juggling between platforms and never miss a single chat
Add your favorite channels to your cart and customize your inbox.
Your manager will contact you to guide you through the configuration.
Start using the platform instantly and streamline your customer service.
Feel always accompanied by our support team and contact us 24/7.
Unify all your communication channels in a single place
Do you receive so many digital interactions that you find it difficult to deal with them all? With WeTeam, answer messages from WhatsApp, Facebook, Twitter, Instagram, Telegram, web chat, SMS, and video calls simultaneously and from the same inbox.
Intelligently route your chats and reply faster
With WeTeam, you ensure that your customers always get their queries resolved. Thanks to automatic chat routing, your conversations are intelligently distributed to the most appropriate department or agent based on their skills or the message content.
Automate conversations and reduce waiting times
Make a great first impression on your customers with a chatbot! Personalise service, facilitate self-service, extend the opening hours, and increase first contact resolution with a virtual assistant.
Keep real-time control and monitor your team
Access dashboards and monitor your team’s performance, analyze the number of chats received, attended, and missed, see if your agents are free or in a conversation, and get a 360-degree view of all activity.
Speak the language of your customers
Create your ideal workspace and connect all the communication channels you need.
Webchat
Telegram
Video call
SMS
Why do you need a unified Social Media platform?
Customer service, sales, and support all in one!
We provide you with EVERYTHING you need to give your customers quick, concise, and effective answers.
One-click CRM integrations
Connect WeTeam to your favorite tools: Sage, Zoho, Salesforce, Dynamics, SAP, HubSpot, and even your own custom-made software.
Teamwork
Collaborate with your colleagues and transfer chats quickly and easily.
Predefined answers
Automate repetitive tasks to optimize your customer interactions and achieve greater productivity.
Send chats by email
At the end of the interaction, send a summary of the entire conversation by email to the customer with a single click.
Satisfaction surveys
Find out what your customers think of you and monitor whether you correctly resolve their queries.
Mobile App
Serve your customers without being limited to a workspace. Available for IOS and Android.
Conversation history
Access the customer’s omnichannel history anytime and view all their previous conversations.
Video calls
Easily start a video call with just 1 click from any device without downloading anything.
Are you ready to turn your social media profile visits into sales?
Choose your favorite channels and get started now – we’re with you!