Recall
Record your conversations and listen to them again whenever you like
Would you like to monitor the quality of your service? Do you want to train your agents properly? Do you need to comply with industry regulations? Use Recall call recording software!
Recall is… it’s that easy!
Configure the recording style best suits your needs (bulk, selective, or on-demand).
Start receiving and making calls. Recall takes care of recording and storing your conversations.
Manage your recordings and view reports from a single platform.
Manage your recordings at any time
Recall incorporates the ideal management tool so you can locate, listen to and analyze your conversations easily and in an organized way. You can also share recordings, rate them and even send them by email.
Easily comply with regulations
Security and compliance will no longer be a problem for you! Recall is PCI and MiFID II compliant and ensures data confidentiality with digital watermarking, auditing, password-restricted access, encrypted files, and activity logs.
Record what you want, when you want, how you want
ISDN
SIP
Digital
Analogue
IP
Radio
Multisite
Multitenant
Active
Pasive
Internal
External
Incoming
Outgoing
Evaluate your agents and train your team (Quality Management)
Rate the performance of your staff using quality forms while listening to recordings and use the best examples of calls to train new agents.
Identify your agents’ hits and misses and improve your customer service!
Stay in full control and monitor your team
Access a wide range of reports to measure activity, agent productivity, and service quality quickly and easily!
Go further with screen recording
Is recording the audio not enough? Recall gives you a complete view of your agents’ activity by recording their screens to see what they do as they talk to your customers.
Why do you need professional call recording software?
Harness the full potential of call recording
We provide you with EVERYTHING you need to give your customers the best service.
CRM integrations
Connect Recall with your favorite tools: Sage, Zoho, Salesforce, Dynamics, SAP, HubSpot…
Unlimited storage
Choose your preferred audio format and compression codec: Wav and MP3.
Recording tagging
Assign a category to the recording related to the content to filter and find it more easily.
Extension identification
All the data at your fingertips! Recall stores caller number, dialed number, call type, date, time, etc., next to the recording.
Alarms and incident alerts
Recall keeps an eye on the smooth running of your business for you! Alarms for inactivity, storage, database crash, etc.
Mute function
Mutes the recording when the customer provides his bank details and replaces the critical part with a “beep.”