Recall

Record your conversations and listen to them again whenever you like

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Would you like to monitor the quality of your service? Do you want to train your agents properly? Do you need to comply with industry regulations? Use Recall call recording software!

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Recall is… it’s that easy!

Configure the recording style best suits your needs (bulk, selective, or on-demand).

Start receiving and making calls. Recall takes care of recording and storing your conversations.

Manage your recordings and view reports from a single platform.

Manage your recordings at any time

Recall incorporates the ideal management tool so you can locate, listen to and analyze your conversations easily and in an organized way. You can also share recordings, rate them and even send them by email.

Easily comply with regulations

Security and compliance will no longer be a problem for you! Recall is PCI and MiFID II compliant and ensures data confidentiality with digital watermarking, auditing, password-restricted access, encrypted files, and activity logs.

Record what you want, when you want, how you want

ISDN

SIP

Digital

Analogue

IP

Radio

Multisite

Multitenant

Active

Pasive

Internal

External

Incoming

Outgoing

Evaluate your agents and train your team (Quality Management)

Rate the performance of your staff using quality forms while listening to recordings and use the best examples of calls to train new agents.
Identify your agents’ hits and misses and improve your customer service!

Stay in full control and monitor your team

Access a wide range of reports to measure activity, agent productivity, and service quality quickly and easily!

Go further with screen recording

Is recording the audio not enough? Recall gives you a complete view of your agents’ activity by recording their screens to see what they do as they talk to your customers.

Why do you need professional call recording software?

Harness the full potential of call recording

We provide you with EVERYTHING you need to give your customers the best service.

CRM integrations

Connect Recall with your favorite tools: Sage, Zoho, Salesforce, Dynamics, SAP, HubSpot…

Unlimited storage

Choose your preferred audio format and compression codec: Wav and MP3.

Recording tagging

Assign a category to the recording related to the content to filter and find it more easily.

Extension identification

All the data at your fingertips! Recall stores caller number, dialed number, call type, date, time, etc., next to the recording.

Alarms and incident alerts

Recall keeps an eye on the smooth running of your business for you! Alarms for inactivity, storage, database crash, etc.

Mute function

Mutes the recording when the customer provides his bank details and replaces the critical part with a “beep.”

Start using the Recall call recording solution in your company today

Request a demo

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