WebRTC at the Contact Center

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WebRTC: Present and Future of Communications

5 reasons to implement WebRTC technology in your Contact Center 

Customer service has been transformed: omni-channel and ‘just in time’ are the new attributes required for more direct, faster and more fluid communication. For this reason, more and more customers are opting for WebRTC technology.

Thanks to WebRTC, your clients will take a step forward in the digital transformation by including video calling as a new communications channel from any device and from any location.

1- WebRTC opens up new ways of communication for companies and allows both voice and video calls.

2- WebRTC allows agents to receive calls from a web browser without using a telephone and establish video calls without using external applications such as Zoom, Meet, Skype…

3- WebRTC is the ideal technology for the deployment of teleworking. It transforms the agents’ computers into telephones and allows them to continue using their usual extension.

4- WebRTC facilitates integration with the company’s existing applications such as CRM, ERP, etc.

5- WebRTC reduces installation and infrastructure costs and requires no additional software.

Join the new Contact Center communications thanks to Fidelity Connect WebRTC and WeTeam.


  • Internal and external communication
  • From any location and any device connected to the internet
  • Full mobility for the agents
  • Softphone included
  • No infrastructure required

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